Chief Minister Arvind Kejriwal on Monday launched a helpline, where parents can lodge their complaints on nursery admissions. A website, which will serve as an information bank for nursery admissions, was also launched.
The helpline — 011-27352525 — will redress grievances related to the nursery admission process. The website — http://www.edudel.nic.in — will provide all essential information related to schools in various localities, seats available, EWS seats and fees, among others.
Kejriwal launched the helpline in the presence of people, representatives from government schools and officers of the Directorate of Education. On Day One, the helpline received nearly 2,000 calls.
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“Parents can register their complaints against any school through the helpline and it would be redressed in three working days,” Education Minister Manish Sisodia said.
Sisodia said providing better education to their children was the dream of all parents. “They do not dream to become Birlas or Tatas. The base dream they have is to give good education to their kids. This helpline will help achieve that dream. This will ease the tension parents start experiencing even before a child is born…,” he said.
Warning public schools and education officials, Sisodia said, “I urge you to treat the grievances as an opportunity God has given you to help others. If you fail to redress them, then my office will deal with it and strict action will be taken if an inquiry finds anyone at fault.”
He said he would pick random numbers and call back to cross-check if their complaints had been resolved.
Kejriwal said public schools should see themselves as charitable institutions and not as business firms. “These schools should not oppose our moves and go to court against the government. If they have a genuine grievance, they can come to us we will sort it out,” he said.
The Delhi Pradesh Congress Committee (DPCC), however, criticised the manner in which the AAP-led state government was functioning, calling it a government of “call centres and helplines”. “Monitoring was always there. It’s nothing new. Earlier also, government officials used to monitor schools,” DPCC chief Arvinder Singh Lovely said.
Last month, Sisodia had announced a series of steps to “change the city’s school education system and make it more transparent”, from announcing a helpline to setting up 150-200 new schools by the end of next year. “To make the admission process more parent-friendly, we will start the new helpline in my office. I will directly monitor it. So, parents can reach out to me directly in case they face any harassment,” he had said.