Coming down heavily on a Delhi-based firm which took extra money for extending the warranty of the four-wheeler of the complainant, the State Consumer Disputes Redressal Commission, directed Global Administration Services Pvt, Gurgaon and Trans Automobiles, Faridabad to pay a compensation of Rs 70,000 for not repairing a car though it was in warranty. The commission also directed the two firms to pay Rs 1,60,617 incurred by the complainant towards repair of the vehicle.
The complainant, Major Vikrant Sharma, a resident of Sector 21, stated in the complaint that the complainant purchased one Tata Safari vehicle through Joshi Autozone, on November 25, 2011. The said vehicle was manufactured by Tata Motors. Sharma paid an amount of Rs 8,10,173 as the price of the said vehicle. The car was under a warranty of two years. The said warranty was given to rectify any defect in the vehicle, in question.
However, on payment of an additional amount of Rs 7,000, the complainant purchased policy from Global Administration Services Pvt, Gurgaon and Trans Automobiles, Faridabad, giving him additional warranty of two years. In a way, the vehicle was under warranty for the period between November 25, 2011 to November 24, 2015.
The complainant also insured his vehicle through United India Insurance Company.