The UT administration is set to launch an online grievance monitoring system shortly. Through this,the residents would be able to submit complaints about different departments online or at the sampark centres. The complaints would be dealt with in a time-bound manner.
After the pilot project that was launched a month ago proved to be successful,it has been decided to formally launch the system,under which a registration number of the complaint submitted would be generated and the complainant would be informed about it through an SMS. The complainant can keep track of the status of the complaint through this registration number.
The heads of the departments would also be able to monitor the status of the complaints. During the pilot project while grievances of the residents were being received successfully,it is yet to be seen how the department heads would monitor the status.
Secretary,Information Technology,Prerna Puri says the pilot project proved to be successful. In the coming days we aim to launch the system of online redressal of grievances. It would facilitate the residents and ensure that their problems are taken care of. The complaints would be redressed in a time-bound manner, she adds.
The CPIOs of the administration have been designated as the grievance monitoring officers. Last month,training of the officers was held for the purpose. The CPIOs will also be sent an SMS alert once a complaint is received about their respective departments. The grievances will have to be redressed within 15 days from when the complaint is received.
A number of facilities are being provided through the sampark centres. A proposal has been in the pipeline for the past many months for ensuring online payment of electricity bills through any bank. At present,the facility is available only for those who have an account in Axis Bank. As per the proposal,a bank would be given the responsibility of maintaining back-end operations with other banks. This would facilitate online payment of bills.