Dismissing the appeal of a hair shampoo manufacturer,the State Consumer Disputes Redressal Commission,Punjab has slapped a penalty of Rs 14,500 for causing hair damage through its product to a Sangrur resident.
Procter and Gamble Home products and a general store have been held liable jointly and severally to pay the damages within 45 months.
Taranjit Kaur,a resident of Dhuri village,had used a pouch of 9 ml of Pantene Shampoo (manufactured and sold by the opposite parties respectively),which she alleged caused damage to her hair despite using the hair product as per the specifications.
While it was mentioned on the pouch that the shampoo would make dull faded hair look black and shiny,Kaur alleged that her hair got damaged and could not be restored to the original form despite her best attempts.
After approaching a private clinic,she was however,told that there was no solution to her hair problem and it had to be removed completely. While she chopped off her hair,Kaur contended that her appearance became awkward because of Procter and Gambles error.
However,the company contended that their product had evolved after thorough research by leading hair specialists and was was subject to highest testing according to global standards. Also,they said, the complainant had failed to file any test report to prove the product defective. The contention,was however,dismissed by the commission as it upheld the complainant statement that nothing was left in the pouch after using it which could be sent for a test.
The commission also observed that Procter and Gamble did not file any report by testing similar pouches,which could prove that the shampoo was not spurious.