Highlighting that a technical error from a financial institution of government is not tenable, the Panchkula Consumer Disputes Redressal Forum held the office of Sub-Post Master, Sector 4, guilty of deficiency in service for making an error in the date of issuance of a cheque of a resident.
Sangeeta, a resident of Sector 11, complained that she and her husband had issued a cheque of Rs 2 lakh towards Kisan Vikas Patra (KVP) in Post Office, Sector 4, Panchkula, on December 10, 2015.
It was forwarded to the sub-post master for purchase of Kisan Vikas Patra that was encashed on December 14, 2015, and the amount was credited in her account.
KVP was issued in favour of Sangeeta, but instead of putting the date of issue as December 14, 2015, on which date the amount had been credited, it was issued on the date of January 16, 2016, which meant there would be a delay of about 32 days in the maturity of the bonds.
She made a written request to the department to amend the date from January 16, 2016, to December 14, 2015, but to no avail. In her complaint, she stated that despite receiving the amount on December 14, the department had issued KVP only on January 16.
Taking the case into consideration, the court stated that the payment was accepted by the postal department, but it issued KVP after 32 days. The department pleaded that the facility of issuance of KVPs was not available in the system software owing to some technical problem and the official issued the KVPs in January instead of the date of clearance of cheque inadvertently and due to lack of knowledge.
Highlighting that the department should have redressed the grievance expeditiously, the court stated that the complainant was not expected to chase the department for the errors done on its behalf.
“The plea of the Postal Department that due to technical error KVP was not available in the system software due to some technical problem is
not tenable because from a financial institution of Government of India such like treatment qua the investor in callous manner is depreciable,” stated the court. The court thus directed the postal department to change the date in the KVP issued to Sangeeta besides paying an amount of Rs 5,000 as compensation for harassment, mental agony and cost of litigation.