New software to screen public hearing applications,streamline working of grievance forum

The Administrator’s Grievance Forum (AGF) might soon be streamlined with the arrival of an application software developed to computerise workflow

Written by Express News Service | Chandigarh | Published:September 21, 2013 2:11 am

The Administrator’s Grievance Forum (AGF) might soon be streamlined with the arrival of an application software developed to computerise workflow pertaining to the processing of grievances the AGF receives.

The public hearing sessions of the earlier Administrators used to attract a large number of people with around 40 to 50 attending. Now,a system of screening of applications has been introduced to streamline a process which at times would take several weeks for people to get a date for public hearing.

The application has been developed by the Department of Information Technology in association with National Informatics Centre,a demonstration for which was presented to UT Adviser K K Sharma on Friday that was also attended by senior officers of the Administration.

Under the new application,the grievances will be digitised on receipt and uploaded on the web-based software. When a grievance is registered in the account of the concerned department,the nodal officer of the department will receive an SMS alert.

The departments will then be required to update the status or comments on the complaint in the application.

Similarly,decisions taken at the AGF will be recorded on the intranet-based application software and the progress of the case,as per directions given,would be monitored by the application software.

Also,the application software will automatically send SMS alerts to the complainant and nodal officer of the concerned departments,in order to enable tracking the status of the grievance.

The public hearing of the Punjab Governor and UT Administrator Shivraj V Patil has been losing sheen with the number of complainants having reduced drastically.

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