New helpline,smart phone app to address grievances in Mohali

The helpline will cater to complaints related to sewerage,water supply,sanitation,street lights.

Written by Express News Service | Mohali | Published: December 5, 2013 1:58 am

In a move to give urban areas a facelift,the Mohali municipal corporation launched a Grievance Redressal Centre and toll-free helpline facility (1800-137-0007),which was inaugurated by Local Bodies Minister Anil Joshi on Wednesday.

The helpline,where residents can call between 10 am and 4 pm to get grievances registered,will cater to complaints related to sewerage,water supply,sanitation,street lights and horticulture.

Joshi said that now locals would not need to run from pillar to post to register their complaints and could simply do so through an SMS. They can also use a smartphone application ‘MC CRAMAT’ (Municipal Corporation SAS Nagar Citizens Reporting and Mapping Tool) to register their complaints,said Joshi.

He added that complaints could be sent with photographs of the place,while the location would be detected with the help of Google maps. Further,the application will automatically upload the complaint to the MC server and send the complainant an email and SMS with the complaint number. It will also keep the complainant informed,via SMS and email,about when the MC assigns the complaint and when it is resolved.

The civic body has set up different cells to address complaints besides appointing nodal officers to ensure they are disposed off in time. Joshi said he would personally monitor the progress by conducting monthly review meetings.

He added that around Rs 100 crore had been collected as property tax from the state and the state government had extended the deadline for 10 per cent concession on the tax till December 10.

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