The Municipal Corporation on Wednesday launched a toll-free emergency services-cum-stray dog helpline.
Its number is 155304.
The timings of the call centre will be 8 am to 8 pm on weekdays and 9 am to 5 pm on Saturday, Sunday and public holidays.
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Apart from calls about stray dogs, the residents can complain about roads in need of repair, non-functional streetlights, encroachment, maintenance of parks, problems in water supply or choked sewerages. The helpline was launched by Mayor H C Kalyan.
Complaints will be recorded in a online system, which will generate a complaint number that will be sent by SMS to the mobile number provided by the complainant. Simultaneously, a message will be sent to the officer concerned to redress the complaint. The status of the complaint can be tracked online with the complaint number.
People can also log into MC’s official website http://www.mcchandigarh.gov.in , <http://www.mcchandigarh.gov.in/>click on “Online Complaints” and lodge a complaint. The complainant will have to enter his/her name, mobile number among other details. On submission of particulars, the system will generate a one-time password (OTP) and send it through SMS to the mobile number of the complainant.
A complaint number will also be sent to the mobile number of both complainant and the officer concerned. The status of the complaint can be tracked online with the unique complaint number and the one-time password.