Local firm dragged to court for unsatisfactory after-sales service

A city resident dragged a local firm to court for not providing him satisfactory 'after sales service' five years after he bought the electric chimney,and won his case at the UT Consumer Disputes Redressal Forum.

Written by Express News Service | Chandigarh | Published:April 2, 2012 12:21 am

A city resident dragged a local firm to court for not providing him satisfactory ‘after sales service’ five years after he bought the electric chimney,and won his case at the UT Consumer Disputes Redressal Forum.

President of the Forum Lakshman Sharma and Members Madhu Mutneja and Jaswinder Singh Sidhu have directed the company to clear the blockage in the chimney installed at the complainant’s residence,and make it operational.

Jagjit Singh of Victoria Enclave in Sector 50 complained that he had bought the electric chimney from a showroom in Sector 17 five years ago. Some months ago,the chimney started emitting an unusual sound. Singh informed the firm,and their service engineer came to repair the unit. Singh said the engineer charged Rs 949 for the replacement of the ‘chimney blower’ plus repair.

Later,Singh found that the chimney was still emitting a sound. The service engineer was not able to rectify the problem and said that the ‘chimney blower’ would have to be replaced again. Singh said this was unfair and urged the firm to replace the part free of cost.

In its reply,the company stated that there was a noise in the chimney blower since the pipeline had been used for five years and had now got choked. The company said Singh had not got the chimney pipeline cleared. The company held that the complainant was a mature and educated person,and if he did not get the pipeline cleared,it was not the company’s fault.

The Forum stated that the company had done its job in repairing the blower,but observed that the provisions of the Consumer Protection Act were to be construed in favour of the consumer,“as it is a social benefit oriented legislation”. The Forum said that it was taking a “lenient view” of the matter and directed the company to clear the blockage.

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