For providing a faulty phone that eventually became non-functional despite repairs,Spice Mobile and on-air retailer Home Shop 18,through which the handset was ordered,have been asked to pay Rs 2,500 as penalty along with a local service provider.
The District Consumer Disputes Redressal Forum (DCDRF) has directed the three parties to pay a total of Rs 5,499 to the complainant,a resident of Sector 7,jointly and severally within 30 days.
It was after watching a TV commercial that Nisha,the complainant,ordered a Spice mobile phone through Home Shop 18 over the telephone. After receiving her order through courier,she found various defects in the phone and hence gave it for repair to Cyber Electronics,a local service center for Spice.
However,the phone was returned without its charger and after many visits,she was given an old charger. After another complaint about the charger,the consumer was told the handsets battery was defective and an alternate battery was unavailable. No further complaints were entertained on the pretext that it was no longer the mobile companys service centre since the agreement between the two had expired.
Meanwhile,the mobile company maintained the phone was successfully repaired and returned in full working condition.
In her complaint,Nisha had accused the three parties for deficiency in service and not providing her the charger and new battery for the defective phone.
Sqaushing the argument from Spice that the mobile phone was not under the warranty period,the DCDRF took in consideration the invoice by Cyber electronics,which mentioned the charger and a new battery.
Cyber Electronics did not turn up for its defence and there were no rebuttals from the other two parties for the complaints assertions,after which the order was passed.
Railways fined for charging extra cancellation fee<\b>
Deducting an extra amount on the cancellation charges of a ticket has invited a penalty of Rs 2,500 for the Northern Railways.
Dr N K Singla,a resident of Zirakpur,had booked a circuit tour three-tier A/C ticket for August 8. But four days prior to the journey,he had to cancel the ticket and was consequently charged Rs 440 for cancelling the ticket instead of the usual Rs 120. The Northern Railways had treated the ticket as three separate tickets and levied cancellation charges thrice.