The District Consumer Disputes Redressal Forum has directed Eureka Forbes to give a compensation of Rs 5,000, including Rs 2,000 as cost of litigation to a resident of Panchkula for not replacing defective part of the purifier. The forum has also asked the company to replace the part of the purifier that was not functioning properly.
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The complainant, Surinder Kumar Mittal, stated that the purifier for Rs 18,990 was purchased with Annual Maintenance Contract for a year. The contract was successfully discharged till May 28, 2013.
Mittal said as soon as the AMC of the purifier finished he used to get it extended and when the purifier started malfunctioning it was still under AMC. The executive told Mittal that the sensor of the purifier had become faulty and needed replacement. Mittal requested the executive to replace the sensor, but it was not replaced.