The State Consumer Disputes Redressal Commission has directed an airline to pay a compensation of Rs 15,000 along with Rs 5,000 as costs of litigation to a complainant.
The complainant, Viney Vaid, a resident of Panchkula, stated in his complaint that he had booked four tickets for Spicejet airline from Chandigarh to Srinagar through Make My Trip on June 8, 2014. He said he had also booked the return tickets from Srinagar to Chandigarh for June 15, 2014.
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However, the complainant received a call from the Spicejet airline informing him that the return flight for June 15, 2014, from Srinagar to Chandigarh got cancelled and was offered the return flight for some other date. The complainant further stated that though the airline representative assured him that the return tickets for June 16, 2014, would be confirmed by June 10 or June 11, 2014, they never got confirmed despite several requests.
As a result, Vaid had to buy tickets for GOAIR for Rs 68,284 from Srinagar to New Delhi and had to hire a cab to Chandigarh for Rs 6,000.
In its reply, the airline stated that the complainant was informed about the bookings and the cancellation of the return flight 10 days in advance. The airline added that the refund of the booking amount for the return journey was also made.
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The airline stated that it’s governed by the rules and regulations framed by the Director General of Civil Aviation (DGCA). Thus, according to the DGCA rules and regulations regarding the cancellation of flights, the operating airline’s liability for compensation arises only when the passengers have not been informed about the cancellation at least three hours prior to the departure of the flight on which they were scheduled to travel.