For not informing the changed schedule, due to which a customer had to miss his flight, Jet Airways has been directed by the State Consumer Disputes Redressal Commission to reimburse the ticket amount worth Rs 55,000 with 9 per cent interest along with Rs 2,000 as litigation cost.
Complainant, Varun Manchanda, resident of Ferozpur had purchased an Air Ticket in 2012 from Amritsar to Delhi from Jet Airways. The departure of the flight was mentioned as 19.40 hours and arrival time of the flight at Delhi was 21.00 hours. Manchanda had booked his concerned flight ticket for Auckland of Malaysia Airlines and he purchased his air ticket for the said flight, the scheduled time of departure for Auckland was 23.10 hours.
When Manchanda had reached at International Airport, Amritsar, he was informed that the departure time of the aforesaid flight was changed from 19.40 hours to 20.35 hours. It was stated that the change of time was never informed to him by the Jet Airways, due to which he had missed his flight and he had to spend his night at the Delhi Airport. Manchanda, then purchased a fresh ticket by spending Rs 55,000. He further alleged that he had to join his duties the next day but due to negligence on the part of the opposite party, he could not reach in time.
However, the opposite party in their written version stated that the schedules were subject to change without notice and the said change in time was carried as part of winter schedule. It was submitted that the rescheduling of the departure timing of the flight does not amount to any deficiency in service. It was further stated that on the E-ticket for the flight, nowhere the opposite party had guaranteed or had taken any responsibility regarding the complainant’s onward flight. Feeling cheated, Manchanda had filed a complaint.
On the day of the hearing, none of the contentions raised by the opposite party were accepted, instead, it was resolved that it was the foremost duty of the opposite party to inform the customers about the changed schedule. Thus, allowing the complaint, State Consumer
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Disputes Redressal Commission has directed the opposite to refund the amount, which he spent on purchasing a fresh ticket along with Rs 2,000 on account of litigation expenses.