The Mohali Consumer Disputes Redressal Forum has dismissed a complaint filed by Zirakpur resident Inderjit Verma against an electronics goods showroom on the ground that the facts involved were too complicated and needed elaborate cross examination in a civil court.
Verma,a resident of Ashiana Complex,Zirakpur,had complained to the Forum that a 42-inch LCD purchased by him from the store in February 2012 was defective. Verma said he had paid Rs 40,000 for the LCD,and demanded a refund of his money.
The stand taken by the showroom was that the LCD was mounted on a wall in Vermas house to his complete satisfaction. The counsel for the showroom said that Verma had signed the required documents stating his satisfaction with the product after installation.
The showroom owner said that later the LCD was given a table-top display at Vermas request. The showroom owner added that the LCD became defective later due to manhandling by the buyer or his family members.
Verma stated in a document that the LCD was not functioning since there was no power supply. The showroom owner added that during a subsequent examination,the body of the LCD was found damaged and Verma and wife admitted to mishandling of the equipment.
The showroom owner said that in this light,the buyer could not claim any manufacturing defect.
After hearing the arguments on both sides,Forum President B S Mehandiratta and Members Dr S S Dhaliwal and H K Ghuman concluded that the case was marked by complicated facts,arguments and counter-arguments.
Hence,the complaint was dismissed because it required elaborate cross-examination in a civil court.