A person who migrated from Canada to India but found that his household goods transported here were extensively damaged,has won the case against the cargo company in the Chandigarh Consumer Disputes Redressal Forum.
President of the forum P D Goel and members Rajinder Singh Gill and Dr Madanjit Kaur Sahota have directed the company to pay 10,000 Canadian dollars to Tojosh Ghuman of Mohali at the prevailing exchange rate.
The forum has also directed the company to pay Rs 50,000 to Ghuman for the physical harassment caused to him,and Rs 15,000 as litigation cost.
In his complaint,Ghuman stated that in July 2009,he migrated from Canada to India. His entire household goods,contained in 23 packages,were received by a cargo company based at Hubli in Karnataka. The company has its Chandigarh office in Sector 26.
The company arranged the transportation of these packages to the Chandigarh office so that these could be delivered to Ghuman. On receiving these packages,Ghuman found that four boxes were damaged. He prepared the list of missing and damaged items in the presence of the companys driver,and the total loss was valued at 10,000 Canadian dollars.
The complainant asked the company to compensate him for his loss. When this was not done,he filed a case in the forum.
In its reply,the company stated that Ghuman had prepared the list of the loss of items himself. The signature of the driver on the list did not make it a genuine document,as the driver was illiterate. The company added that Ghuman was not entitled to any damages or costs.
After listening to the arguments,the forum observed that the 23 packages delivered to the complainant were found broken/damaged and tempered with. The forum said the driver who delivered the packages was an employee of the company,and the company was responsible for safe delivery of the consignment.