The desire to get thick tresses by using a hair oil turned out to be a nightmare for Shiv Charanjit as his hair started falling instead.
The consumer court has now asked the company to give a compensation of Rs 25,000 to the complainant and refund Rs 4,800 which was the cost of the hair oil.
Charanjit ordered for Hair Building Fiber Oil after being allured by the promise of increase in density of hair without any side-effect in an advertisement of Shree Krishna Enterprise on a TV channel.
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The product was supplied to the complainant against bill no 1986, dated October 12, 2015, for Rs 4,800. However, when the customer applied the oil, instead of density of hair increasing, his hair started falling. Also, the product was smelly which was not bearable. Therefore, the complainant asked the opposite party company to replace the product to which it initially agreed, but didn’t do.
The forum held, “It is evident from the complaint that the opposite party while making use of electronic media was promising benefits not scientifically proven. Such false promises have crept into normal day-to-day practice of doing business and fleece unsuspecting customers with products that are neither tested nor recommended by established laboratories created for such purposes. The complainant has suffered excess fall of hair, itching and dandruff. So, rather than being of any benefit, these products are harmful too.”