Speciality Malls: ‘Segment finding feet, but a lot remains undone’

As the retail industry undergoes the next wave of evolution, providing a specialised experience to shoppers is the key.

Written by Pankaj Renjhen | Published:March 5, 2016 1:36 am
The success of a specialty mall depends on an amalgamation of location, design, ambience as well as demand from consumers and supply of enough brands belonging to that particular category.  Tashi Tobgyal The success of a specialty mall depends on an amalgamation of location, design, ambience as well as demand from consumers and supply of enough brands belonging to that particular category. Tashi Tobgyal

India is famous for its traditional markets and shopping streets that offer speciality products, entertainment and leisure interface. With emergence of organised retail and shopping malls, there has been profound evolution in the Indian retail industry. Due to changing aspirations of Indian consumers and coming up of international brands, shopping malls are themselves adapting to meet the changing requirements.

The retail real estate industry is gradually maturing and going towards the next wave of evolution because of the increasing competition from e-tailing. Within this process, there is a need for developing shopping centres that provide a more specialised experience to shoppers with specific needs.

The speciality malls that emerged a few years ago to provide such services left a lot to be required. This is now changing, as well.

What are specialty malls?

Speciality malls cater to a particular retail category. Malls offering brands of a particular category such as gold, automobiles, wedding, furniture, lifestyle, home etc. are called speciality malls. Simultaneously, malls which offer products of a particular positioning can also be termed as specialty malls — for example, malls offering luxury brands.

Currently, there are very few specialty malls offering focused categories and brands in the country.

From the leasing perspective, it is quite difficult to fill in the entire shopping area of only one particular category and at the same time achieve optimal rentals. Also, there is lack of sufficient retail players belonging to a particular category who can contribute to achieving the depth and critical mass imperative for the successful functioning of a shopping mall. While some of the high streets in the country offer speciality products such as ethnic wear or wedding apparel, they also host other categories working together with the niche categories.

The speciality retail real estate developments that are working successfully in the country belong primarily to the F&B and entertainment category. Such developments include DLF Cyberhub in Gurgaon and Sangam Courtyard and Epicura in Delhi, which are dedicated exclusively to

F&B brands. DLF Cyberhub is not only offering a taste of various varieties, but is also acting as a cultural centre organising various art festivals and programmes.

Some category-specific malls like jewellery malls have also worked well in India. However, a predominant number of consumers still prefer to visit the traditional jewellers located in high streets. In some cases, malls which were earlier developed to cater only to a particular category are repositioning themselves to include a more comprehensive trade and tenant mix. For example, malls which exclusively offer jewellery have also incorporated some element of F&B, leisure and convenience-oriented categories such as spa and gym.

Globally also, jewellery malls that are part of a larger or integrated retail development are operating successfully. For example an indoor souk is located inside the Dubai Mall.

The other type of specialty mall that has worked in India is based upon positioning — such as DLF Emporio, which offers many luxury retail brands under one roof. DLF Emporio is located in a cluster of malls that offer premium categories, and also serves as a bridge to luxury products. It is a unique luxury shopping destination which dovetails well with other nearby malls offering a more holistic shopping experience, such as DLF Promenade and Ambience mall.

As consumers’ aspirations rise in India, they seek variety as well as depth in shopping experiences. Therefore, a speciality mall as part of an integrated retail development offering a niche, or products belonging to a particular category, would work well. Also, integrated retail developments help add to footfalls of niche categories, and vice versa.

With growing competition from online retailing, F&B and entertainment are the categories which many shopping malls will be focussing on. Retail real estate developments that particularly focus on F&B, entertainment and niche fashion brands may be conceptualised in the future. Shopping mall developers are particularly focussing on international food chains so as to increase the attractiveness of their retail spaces. F&B and recreation has now emerged as an important component of the trade and tenant mix for any retail development.

Speciality malls attract targeted footfalls and a regular customer base; therefore, they should be lodged in an ideal location and catchment. If there is absence of the required commercial or residential population, then the success of a speciality mall would be doubtful. The success of a specialty mall depends on an amalgamation of location, design, ambience as well as demand from consumers and supply of enough brands belonging to that particular category.

The conversion rate in speciality malls is high, as a focussed group of consumers who are guided by a planned approach visit them. The footfalls may be lower than in a general mall, but the conversion rate would be high — thereby generating enough sales for the incumbent brands.

Proper research and a structured approach is needed to develop specialty malls, as their success depends upon demand and supply dynamics as well as the financial feasibility of particular categories. Theme-based malls attracting tourists and residents alike may be conceptualised in the future, but they would require a unique offering or differentiated entertainment avenues for attracting large footfalls.

(The writer is  managing director – Retail Services, JLL India)

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